Support, Licensing, and Maintenance

Twocanoes Software strives to provide world class software and support. We not only stand behind our software, we also provide free email support for our customers. We also offer Premium Support and Software Maintenance, ensuring that your have the software and support you need to meet organizational goals, on time and on budget.

Premium Support

Twocanoes Premium Support includes priority email and forum support, as well as next-business-day phone support (currently US only).

premium support

Features include

  • Direct access to twocanoes support team
  • Priority phone and email support
  • Unlimited number of support incidents for two years
  • Access to support documentation, videos, and whitepapers
  • Guidance and planning for mass deployment or integration with other related systems
  • Helpful and cheerful people that like you
software maintenance

Software Maintenance

Twocanoes Software Maintenance is a great way to make sure that you are always up-to-date with the latest version of your Twocanoes Software. When you purchase software maintenance for any of our products, you'll receive all major and minor updates for two years from the date of purchase. Budget once with the assurance that the software is there when you need it, now and in the future. Software Maintenance must be purchased at the time of software license purchases, and covers all current and future updates for two years from the date of purchase.

Volume Licensing Program

Save up to 40 percent when purchasing software from Twocanoes Software in quantities of 10 or more. Contact us today for a quote.

Terms and Conditions

Premium Support and Maintenance must be purchased at the same time as the software licenses and covers the software product from the date of purchase for two years. Premium Support and Maintenance can be renewed at the end of two years, but must be purchased within 30 days of the expiration of the original Premium Support and Maintenance coverage.