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Order Assistance and Feedback submissions are normally processed within 1 business day. Refunds take about 3 days to appear in your account once they have been processed by us.
If you are looking for technical support, please post a message on our forums or search the knowledge base. We provide priority email and phone support for Winclone Pro customers, so if you need priority technical support, please upgrade to Winclone Pro from within Winclone.