“Regulation (EU) 2016/6791, the European Union’s new General Data Protection Regulation (‘GDPR’), regulates the processing by an individual, a company or an organisation of personal data relating to individuals in the EU.”

Policies

Data Collection Purposes

  • Notify customers of software updates
  • Notify customers of special offers
  • Offer customers similar products

Data Recipients

The staff at Twocanoes Software has access to sales and marketing data collected through sales and via form entries on our website. Paddle.com processes online payments and generates license keys, to which Paddle.com has access. Zendesk processes our support tickets. We use MailChimp to send promotional campaigns.

Data Transfers

None. Ever. Period.

Data Retention

Type Information Collected Retained For
Order Information Product, version, amount paid, and email address. Optionally we collect name, organization, and address (only if a physical product). 10 years
User-Entered Form Email address and name of the form used. Optionally we collect name, organiziation, phone, questions, comments, and user-entered information about his or her computers. 3 years
Support Tickets Email address and the contents of the support ticket. 3 years
Emails between folks and Twocanoes Email address and the contents of the email. 3 years

Accessing Your Data

Please email us your email address(es). We will email a report of your data in about 6 weeks.

Withdrawing Consent

Unsubscribe from receiving promotional emails.

Profiling or Processing Data

We analyze your data for the following reasons:

  • Send redownloads of software and licenses
  • Eligibility for updates
  • Eligibility for support renewal
  • Eligibility for legacy software
  • Send special offers for our products