“Regulation (EU) 2016/6791, the European Union’s new General Data Protection Regulation (‘GDPR’), regulates the processing by an individual, a company or an organisation of personal data relating to individuals in the EU.”
Policies
Data Collection Purposes
- Notify customers of software updates
- Notify customers of special offers
- Offer customers similar products
Data Recipients
The staff at Twocanoes Software has access to sales and marketing data collected through sales and via form entries on our website. Paddle.com processes online payments and generates license keys, to which Paddle.com has access. Zendesk processes our support tickets. We use MailChimp to send promotional campaigns.
Data Transfers
None. Ever. Period.
Data Retention
| Type | Information Collected | Retained For |
|---|---|---|
| Order Information | Product, version, amount paid, and email address. Optionally we collect name, organization, and address (only if a physical product). | 10 years |
| User-Entered Form | Email address and name of the form used. Optionally we collect name, organiziation, phone, questions, comments, and user-entered information about his or her computers. | 3 years |
| Support Tickets | Email address and the contents of the support ticket. | 3 years |
| Emails between folks and Twocanoes | Email address and the contents of the email. | 3 years |
Accessing Your Data
Please email us your email address(es). We will email a report of your data in about 6 weeks.
Withdrawing Consent
Unsubscribe from receiving promotional emails.
Profiling or Processing Data
We analyze your data for the following reasons:
- Send redownloads of software and licenses
- Eligibility for updates
- Eligibility for support renewal
- Eligibility for legacy software
- Send special offers for our products