Mouse Disappearing on XCreds Login Screen

This issue was resolved in Version 5.1 Build 7264

We are currently tracking this issue with XCreds. This article outlines the issue. If you are affected by the issue, please send feedback to support@twocanoes.com and check back to this article for updates.

Overview of Issue

The mouse pointer on Mac systems at the XCreds login window disappears after 20 minutes.

Cause of Issue

When the Mac setting for Lock Screen: Turn Display Off is set to Never, after 20 minutes of inactivity the mouse pointer disappears on the XCreds login screen.

Workarounds

Workaround: Go to System Settings -> Lock Screen -> Turn Display Off When Inactive and set time for 10 minutes.

We are currently investigating to narrow down what causes the pointer to disappear and to come back when switching login windows. If you are experiencing this issue, please send feedback to support@twocanoes.com.