Support

Current Version: 2.0

Support Resources

Show All FAQ answers

What version of iOS do I need to run the Guest Pass app?

Guest Pass requires iOS 7 to run.

What devices can I send a Guest Pass to?

You can send a Guest Pass to any device running iOS 5+ or OS X 10.7+. (Note that only iOS 6+ or OS X 10.9+ will automatically remove profiles when they expire.)

Why can’t I share a Guest Pass with iMessage or AirDrop?

The Configuration Profile datatype from Apple only has a MIME type. That MIME type is only recognized by Mail or Safari. Transferring the Guest Pass with any other method currently results in the user receiving a raw XML file. If Apple broadens support for Configuration Profile handling we will support more options.  Please file a bug with Apple to request support for Configuration Profile to handle additional data types.

https://bugreport.apple.com/‎

Why do my Guest Passes say they are untrusted?

Twocanoes Software is unable to provide a private key with the app for signing. Future releases may allow you to import your own signing certificate for use with Guest Pass.

Can I issue a permanent Guest Pass?

To issue a “permanent” Guest Pass you can just set a distant expiry date. Many solutions already exist for creating non-expiring Configuration Profiles, but a future release may add support for this feature.

How are the history and pass data saved on my iOS device?

Any data, even temporary files, written to disk are encrypted by the highest level of iOS Data Protection.

Is there an iPad version of Guest Pass?

Not yet, an iPad specific UI is planned.

Is there a Mac version of Guest Pass?

Not yet, a Mac version of Guest Pass is planned.

What wireless routers and access points are supported?

Any access point to which an iOS device can connect will work, not limited to just Apple Airport devices.