Gemalto CACs and Desktop Readers
We are currently investigating an issue with the Smart Card Utility Desktop Reader and smart cards manufactured by Gemalto. We have identified the issue is with the Apple extension that the iOS uses to access the Gemalto Smart Card. We are working with Apple to resolve the issue. This issue does not affect the other readers from Twocanoes Software. iOS does not access those cards with Apple’s extension and have been verified to work with Gemalto cards.
Identifying Your Card
To identify if your CAC was made by Gemalto you must check the laser etched code along the edge of the card. An example image of this code is posted below. If your code begins with Gemalto, the following article applies to you.
Twocanoes has escalated the issue with Apple. All other smart card readers from Twocanoes are not affected by this issue. We will continue to work with Apple and will update once we have confirmed they have fixed the issue on their end. We will update this article with any updates.
Resolving the Issue
If you have already purchased the Smart Card Utility Desktop Reader and identified by this issue, you may get a refund for your current reader and purchase one of our other Smart Card Utility Readers. You can also get return your reader for a refund. Please contact us and let us know what you want to do.